GoTo, formerly known as LogMeIn has announced the release of a new IT management & support (ITSM) product, GoTo Resolve. GoTo Resolve modernises IT support by bringing together all the tools small and mid-size businesses (SMBs) need to manage and support employees in a flexible, secure, and conversational way. GoTo Resolve includes a feature-rich free-tier making premium, secure IT management & support accessible to businesses of all sizes.
With IT teams supporting employees in locations that range from corporate headquarters, to dispersed home offices, to those on-the-go, IT problems have grown and evolved, placing additional stress on these teams and causing greater frustrations for employees. GoTo Resolve will simplify and create much-needed experience consistency to IT by bringing together GoTo’s years of expertise in world-class IT management & support functionality with an all-new conversational ticketing feature set in a single, consolidated product. The new product is built with the IT needs of today at the forefront in a modern, intuitive interface, with enterprise-grade security including first of its kind zero trust access controls, consumer-grade ease of use, and the ability to deploy in minutes for free, or at a value-tested price point.
“GoTo Resolve offers IT leaders a holistic approach to supporting the IT needs of today’s digital-first workforce,” said Dave Campbell, vice president of product for GoTo Resolve and Remote Solutions Group at GoTo. “What we have brought to market will fundamentally change and democratise how employees engage with service desks and how IT responds to problems. Whether it’s by bringing together reactive and proactive support features into a single interface, developing a conversational approach to problem requests and resolutions, or introducing a first of its kind zero trust security architecture, we’ve developed a product that takes direct aim at the struggles IT teams are facing every day. Over the past few months, positive feedback from GoTo Resolve’s beta has been very encouraging citing benefits such as the speed and ease of use, to GoTo Resolve serving as a tool built with the agent experience in mind. GoTo Resolve improves the overall experience for everyone by helping to keep devices secure and functional while employees stay productive from wherever they choose to get work done.”