London’s highest-rated IT support provider Totality Services today launches WFH IT Support to service the millions of workers displaced by tomorrow’s new lock-down regulations. The new offering affords teams of all sizes the level of IT security and support previously reserved for large office-based operations, servicing the needs of the nation’s work-from-home employees.
The government’s implementation of a second national lockdown, lasting until at least the 2nd of December puts pressure on millions of employers to adapt to new ways of working as the country attempts to slow the spread of the pandemic whilst reducing the economic impact seen in the spring. According to a 2020 survey by the Office for National Statistics (ONS), even before the Coronavirus pandemic, around 1.7 million people in the UK worked predominantly from home, with another 8.7 million saying they’d done so at some point.
Totality Services, a multi-award-winning provider of IT services for enterprise currently works with a client list including Tide Bank, NICCE, WhiteHat and Michaelis Boyd Associates. WFH IT Support offers a full IT support package to businesses with displaced workers working remotely or from home on a rolling monthly contract starting at £14.99 per machine, per month.
Luis Navarro, co-founder at WFH IT Support, said: “This new national lockdown that we’re entering into means that even more businesses will be moving to a remote working model. Working from home and remotely, however, does bring an array of challenges for businesses, one major one being security threats.
“The cybersecurity threat landscape is constantly evolving every day. It’s impossible for security software and solution vendors to guarantee against cyber-attacks. However, through the use of best-of-breed software and solutions, and continued staff training on security threats, we can safely say that we’re in the best position to support your business and avoid breaches.
“Our team are extremely well equipped to deal with any IT support and issues. The new business will have the same team as Totality Services working on it, meaning that business working from home or remotely can feel secure and have full confidence that they’ll have the best service available.”
The new offering, just like Totality Services’ established product for offices, works in partnership with Mimecast, one of the world’s leading cybersecurity companies. Businesses signed up to WFH IT Support will also have access to 100% secure hard disk encryption, which works alongside DNS protection to fend off ‘man in the middle’ attacks.
The IT business has seen double-digit growth year on year (45% profit growth), earned a Feefo Gold Trusted Service Award as well as Five Star ratings from both Trustpilot and Google. Founded in 2008, by childhood friends Pedro Martins and Luis Navarro, Totality Services has a 98% client retention rate and works to the world’s most sought-after information security standard – ISO 27001.
WFH IT Support services include, unlimited 24/7 support, on-boarding of new staff, hardware asset management, DNS protection, email filtering and more. The IT business uses the best-class in security software often found at leading Blue-Chip companies.
The business can service clients using both Mac and Windows machines and can support G Suite and Microsoft 365 platforms. WFH IT Support is committed to helping enterprises with the most innovative IT systems, the latest best practices and business-building solutions that are fully compliant, safe, secure and stable.